Since 2003, Patient Voices has been un-earthing and delivering insight from within organisations through story- telling. Patient Voice’s worldwide reputation within the Healthcare sector is long-established and it is here that the unique techniques and rigorous processes of extracting and processing individuals’ stories, have been honed. Today, Patient Voices’ methodologies are recognised by the National Audit Office, among many other major institutions, as a valid and uniquely illuminating method of gathering qualitative data.