Fixer

Even when she was young, when Fay saw something that needed fixing, she fixed it. As a nursing sister on a busy urology ward, she has plenty of opportunity for fixing. When she becomes a patient, not only does she continue to try to fix things but she also has the opportunity to see things from a different perspective. So, when a frustrated patient makes it clear that there is a problem with the appointments system, Fay rolls up her sleeves and gets on with fixing it.

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