Morning express

Going into hospital is rarely something to look forward to. For Sue's mum, an independent and active woman in her 80s, it is the beginning of a decline that has left her unable to pursue any of her old hobbies and interests. Unappetising food, unresponsive staff and lack of attention to her physical, mental and emotional needs contribute to her decline. But care doesn't have to be like that and, in another hospital, her treatment is careful and caring, restoring her humanity and supporting Sue, her daughter and carer.